We can only accept returns or exchanges on unused pads in their original condition unless there is a manufacturing fault. Please return products exactly as received and avoid excessive bending, rolling or folding beyond the natural shape of the pad.

Returns & Refunds

Returns & Exchanges

For all online purchases, you have 14 days from receiving your order to request a return.

To be eligible, items must be:

  • Unused and in original condition
  • In original packaging
  • Accompanied by proof of purchase

To arrange a return, please contact us at returns@equitex.co before sending anything back.

Returns Address:
Equitex UK
Manor Farm
Church Road
Studham
Bedfordshire LU6 2NW

Please note:

  • Return postage costs are the customer’s responsibility unless the item is faulty
  • Original shipping charges are non-refundable
  • Sale and ex-demonstration items are non-refundable and cannot be exchanged

Show Purchases

Items purchased in person are not eligible for refunds. However, unused items in their original condition may be returned for store credit only.

Refunds

Once your return has been received and inspected, we’ll let you know if your refund has been approved. Approved refunds are processed back to your original payment method within 10 business days.

Damaged or Incorrect Items

Please check your order as soon as it arrives and contact us straight away if your item is faulty, damaged, or incorrect so we can resolve the issue promptly.

For any questions, please contact us at team@equitex.co.

  • Security

    Equitex saddle pads are designed to stay securely in place under a reasonably well-fitting saddle. Our innovative design includes a silicone grip that attaches to the saddle, eliminating the need for straps and ensuring no pulling against your horse’s coat. This minimises discomfort and maximises security. If you experience any slipping after your first ride, please contact us on 01582 316991 for personalised assistance.

  • Coat Protection

    We guarantee that the velvet underside of our saddle pads will not cause rubbing on your horse’s coat. After removing the pad, you’ll notice that your horse’s back hair remains flat, indicating no friction. During coat change seasons, hair loss near the back of the saddle may occur due to saddle movement, not the pad itself. Rest assured, Equitex velvet offers optimal protection, promoting coat regrowth during this period.

  • Binding Friction Disclaimer

    While our cotton binding is designed to be gentle, we do not guarantee it will never cause rubbing. The pad moves with the saddle and travels across the horse’s coat during riding, and in rare cases, particularly with sensitive horses or during coat changes, friction or pressure may lead to rubbing along the binding. To minimise this risk, we suggest using a coat shine product to allow the pad to glide smoothly. Additionally, ensure that the girth is not overly tight and that the pad is correctly sized for your horse’s comfort and freedom of movement.