At Equitex, we liken our saddle pads to a pair of shoes—once used, they’re no longer in pristine condition. For this reason, unless there is a manufacturing fault, we can only accept returns or exchanges for unworn and unused saddle pads, still in their original condition, within the time frames outlined below. We appreciate your understanding.

Returns & Refunds

We understand that plans can change. If you wish to return an item, please notify us within 30 days of delivery by emailing returns@equitex.co. For a smooth return, ensure the pad is in its original condition and not folded for transit.

Please be aware that original delivery charges are non-refundable, and return shipping costs are the customer’s responsibility unless the item is faulty. Proof of purchase is required to locate your transaction.

Returns Address: 
Equitex UK
Manor Farm
Church Road
Studham
Bedfordshire LU6 2NW

We aim to process returns within 7 working days of receipt. Your refund or replacement will follow soon after. During busy periods, such as New Year and post-bank holidays, processing may take up to 14 days. Please allow up to 7 working days from the processing date for the credit to appear in your account.

**Please note:** Sale items or ex-demonstration pads are non-refundable and cannot be exchanged.

Exchange

If you have an unused Equitex pad in its original condition and wish to exchange it, we’re here to help!

For UK customers, simply email us at exchange@equitex.co.
International customers, please visit International Exchange Voucher to purchase an exchange voucher.

Decorative Cord

The decorative cord on our Velvet saddle pads adds a touch of elegance to your saddle setup. While it enhances the look, we understand that over time, continuous contact may cause some wear. Rest assured, the cord is purely aesthetic and does not affect the pad’s performance.

If you prefer, the cord can easily be removed. We offer a complimentary cord removal service within the first year of purchase—simply cover the delivery costs to and from our workshop. Alternatively, a local seamstress can also perform this simple adjustment.

To take advantage of this service, please email us at servicing@equitex.co and send your Equitex pad to our team or click to learn more about our bespoke design service.

Bespoke Design Service

  • Security

    Equitex saddle pads are designed to stay securely in place under a reasonably well-fitting saddle. Our innovative design includes a silicone grip that attaches to the saddle, eliminating the need for straps and ensuring no pulling against your horse’s coat. This minimises discomfort and maximises security. If you experience any slipping after your first ride, please contact us on 01582 316991 for personalised assistance.

  • Coat Protection

    We guarantee that the velvet underside of our saddle pads will not cause rubbing on your horse’s coat. After removing the pad, you’ll notice that your horse’s back hair remains flat, indicating no friction. During coat change seasons, hair loss near the back of the saddle may occur due to saddle movement, not the pad itself. Rest assured, Equitex velvet offers optimal protection, promoting coat regrowth during this period.

  • Binding Friction Disclaimer

    While our cotton binding is designed to be gentle, we do not guarantee it will never cause rubbing. The pad moves with the saddle and travels across the horse’s coat during riding, and in rare cases, particularly with sensitive horses or during coat changes, friction or pressure may lead to rubbing along the binding. To minimise this risk, we suggest using a coat shine product to allow the pad to glide smoothly. Additionally, ensure that the girth is not overly tight and that the pad is correctly sized for your horse’s comfort and freedom of movement.