Customer Service

Returns or Exchanges

We hope that you are completely happy with your purchase, however, should you change your mind for any reason then we will refund/exchange any item returned to us in the original, saleable condition within 28 days, starting the day after the day on which the goods are delivered. 

To request a refund or exchange please email

Unfortunately, we will not be able to refund the original delivery charges.  Please provide  proof of purchase if not ordered online.

Return the item to:

Equitex UK Returns

Braybourne End

Kennel Lane



Your return will be processed within 7 working days of arrival to The Saddle Pad Company. Your refund or replacement will then follow shortly. Please be aware at very busy times such as New Year and following bank holidays, this processing time may be extended but will be no longer than 14 days. 

If there are any issues processing your return, a member of our team will contact you via the details you have provided. If you wish to contact us regarding your return, please use our Contact Us page. 

Thank you for shopping with The Saddle Pad Company